Lead Software Tester

Mumbai, Maharashtra, India | Product | Full-time | Partially remote


About Us :

Cogno AI by Exotel is an Omnichannel Cloud Communication-as-a-Service that uses a combination of ChatBots, Live Agent Chat, Cobrowsing, and Video Calling to provide a Delightful Customer Experience across all Digital Channels.

We work with 45+ large Enterprise clients (ICICI Group, Kotak Group, HDFC Group, State Bank Group, Aditya Birla Group, Bajaj Group, etc).

We are on a mission to build the best Communication Solutions for Businesses to help them with a delightful Customer Experience.

Job Summary:

  • Understand Product Architecture and Functionality
  • Prepare Test Strategy/Approach for Testing
  • Establish coverage and traceability
  • Write Automation test plans which define the automation strategy and test cases for new features.
  • Helps engineers find ways to attack new or difficult defects in the code.
  • Uses expertise and creativity for innovative product recommendations and solutions.


  • Drive opportunities and facilitate efforts to improve existing test infrastructure or create new test infrastructure to increase efficiency and productivity in test case development, scheduling, or deployment.
  • Lead the utilization and/or development of automation tools or scripts to improve product and engineering health.
  • Define the test framework, test pre-conditions, and other test control and reporting functions to enable others to test functionality.
  • Develop test plans based on Product Excellence/test strategies, influencing other engineering teams to increase testing coverage, run tests, and act on the resulting signal.
  • Participate in product design reviews with product managers, software/hardware engineers, and other stakeholders to contribute to product design, testability, and implementation.
  • Manage, train and mentor the junior software testers across all products.
  • Investigate product quality in order to make improvements to achieve better customer satisfaction
  • Plan, create and manage the overall Quality Planning strategy.

What do we look for?

 The following are the important eligibility requirements for this Job:

  • Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, or a related field (or equivalent)
  • Should have a total of 4+ years of experience in manual and automation testing.
  • Should have atleast 2 years of experience in automation testing.
  • Coordination and leadership skills
  • Experience with software QA tools like Browserstack, Selenium, etc.
  • Experience with web security technology.
  • Critical thinker and problem-solving skills.
  • Good time-management skills, with superb attention to detail.
  • Great interpersonal and communication skills.
  • Must have experience in creating processes and handling a team
  • Should have experience in a product-based company.


  • Get a chance to shape your career in one of the fastest-growing spaces - Artificial Intelligence, Machine Learning, and other new-age technologies.
  • Get a chance to work with some of the largest enterprise clients like ICICI Bank, HDFC Bank, Kotak Mahindra Bank, etc., and understand their business model and operations.
  • Best of both worlds - Work experience of a startup and branding of Fortune 500 companies!
  • Very fast-paced growth environment. You tend to learn and grow at a 2x rate minimum!
  • Work with an incredible team that has created products for big BFSI enterprises (one of the toughest markets to crack!), which the customers love!
  • Lots of creative freedom!
  • Lots of fun at the workplace. Frequent fun activities to make work even more enjoyable :)
  • Fantastic company culture. No politics. Just pure work and play!
  • Very approachable and helpful to seniors and peers.