About Us :

Cogno AI by AllinCall is an Omnichannel Cloud Communication-as-a-Service that uses a combination of ChatBots, Live Agent Chat, Cobrowsing, and Video Calling to provide a Delightful Customer Experience across all Digital Channels. We work with 95+ large Enterprise clients (ICICI Group, Kotak Group, HDFC Group, State Bank Group, Aditya Birla Group, Bajaj Group, etc). We are on a mission to build the best Communication Solutions for Businesses to help them with a delightful Customer Experience.

What will you do ?

We are looking for a passionate Software Development Engineer- III. Responsibilities include gathering requirement analysis, defining system functionality, designing scalable and reliable systems, managing a team of SDEs, and writing code in various languages like Python, Javascript, HTML, CSS, etc. Ultimately, the role of the Software Engineer is to build high-quality, innovative and fully performing software that complies with coding standards and technical design.

Role & Responsibilities:

• Perform detailed feature requirements analysis along with team of Senior Developers, define system functionality, work on system design and document the same
• Design/Develop/Improve Cogno AI’s backend infrastructure and stack and build fault-tolerant, scalable and real-time distributed system
• Own the design, development and deployment of code to improve product and platform functionality
• Taking initiatives and giving ideas for improving the processes in the technology team that would lead to better performance of the team and result in robust solutions
• Writing high performance, reliable and maintainable code
• Support team with timely analysis and debugging of operational issues
• Emphasis on automation and scripting
• Cross functional communication to deliver projects
• Mentor junior team members technically and managing a team of software engineers
• Taking of interviews and making tests for hiring people in the technology team

What do we look for ?

The following are the important eligibility requirements for this Job:

• Bachelor or Master's degree in computer science or equivalent.
• 5+ years of experience working as a software engineer, preferably in a product-based company.
• Experience working with major cloud solutions AWS (preferred), Azure, GCP.
• Familiarity with 3-Tier, microservices architecture and distributed systems
• Experience with design & development of RESTful services
• Experience with developing Linux-based applications, networking and scripting.
• Experience with different data stores, data modeling and scaling them
• Familiarity with datastores such as PostgreSQL, MySQL, Mongo-db etc.
• 4+ years of experience with web frameworks (preferably Django, Flask etc.)
• Good understanding of data structures, multi-threading and concurrency concepts.
• Experience with DevOps tools like Jenkins, Ansible, Kubernetes, Git is a plus.
• Familiarity with elasticsearch queries and visualization tools like grafana, kibana
• Strong networking fundamentals: Firewalls, Proxies, DNS, Load Balancing, etc.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Team-player, flexible and able to work in a fast-paced environment.
• End to end ownership of the product. You own what you develop.

Benefits

• Get a chance to shape your career in one of the fastest-growing spaces - Artificial Intelligence, Machine Learning, and other new-age technologies.
• Get a chance to work with some of the largest enterprise clients like ICICI Bank, HDFC Bank, Kotak Mahindra Bank, etc. and understand their business model and operations.
• Best of both worlds - Work experience of a startup and branding of Fortune 500 companies!
• Very fast-paced growth environment. You tend to learn and grow at a 2x rate minimum!
• Work with an incredible team that has created products for big enterprises (one of the toughest markets to crack!), which the customers love!
• Lots of creative freedom!
• Lots of fun at the workplace. Frequent fun activities to make work even more enjoyable :)
• Fantastic company culture. No politics. Just pure work and play!
• Very approachable and helpful seniors and peers.
• Company perks like Health Insurance, EPF, Mental well being with KAHA Mind